Business Development strategy

  • Business plan evaluation - setting commercial activity into context
  • Sales strategy & planning
  • Developing 'Rainmaker' programmes
  • Market & sector evaluation
  • Sales pipeline development
  • Key client programmes & approaches
  • Tender development
  • Pitching & proposal process
  • Questioning techniques
  • Cross-selling
  • Tender debriefs
  • Success measures & analysis

Clients and Client Relationship Management (CRM)

  • Commerciality (how to be client centric)
  • CRM reviews & surveys
  • Client Care audit
  • Objective setting and Key Account Plans
  • Roles, responsibilities and relationships
  • Valued Added Services
  • Profitability audit
  • Knowledge management
  • Research approaches 

Coaching, mentoring and training

  • One to one coaching and mentoring
  • Pitching and presenting (to suit the individual)
  • Networking & working the room
  • Personal P.R.
  • Managing conflict (teams & clients)
  • Client care
  • Commerciality
  • Negotiation
  • Profit maximisation
  • Cross-selling
  • Hints, tips & traps